Community Hospital annually sets goals around the following five domains that we have defined as Excellence Goals as part of our service-driven culture:

People:
Reward and Recognition structure implemented by January 31, 2008.

Guest:
Increase Avatar patient satisfaction survey score by one point for measured departments by April 30th, 2008.

Quality/Safety:
Increase facility-wide hand hygiene compliance by 2% over the same period last year.

Finance:
Attain and maintain Operating Expenses = 44% of Gross Patient Revenue.

Growth/Community:
Increase overall outpatient services by 3%.