Billing & Financial Assistance

Health care billing can be confusing. We are committed to helping you understand the billing process, our financial assistance programs and your insurance benefits. This section of our website has some general billing and financial assistance information that we hope you will find helpful. We are always happy to answer your specific questions.

Main Billing Number:
(970) 257-6200

(970) 257-6230

Anthem Blue Cross:
(970) 257-6235

CNIC, VA, Tricare, Auto, Client’s:
(970) 257- 6212

Commercial (all other insurances not listed):
(970) 257-6225

(970) 257-6206
(970) 257-6203

Medicaid/Rocky Mountain HMO:
(970) 257-6208

Workers’ Compensation:
(970) 257-6235

Financial Counselors:
(970) 644-3144
(970) 644-3156
(970) 644-3193 (Grand Valley Oncology)

General Billing Process Information

Within a few days of receiving services at Community Hospital you will receive an itemized statement of services. This is not a bill. However, it is important that you retain this statement for your records and reference.

If you do not have insurance, or your insurance does not provide you with 100 percent coverage for health care services, you will receive a statement of account from Community Hospital for any unpaid balances. The time period for receiving the statement can vary from a few weeks to six months dependent on the response we receive from your insurance company.

You will receive a statement from Community Hospital when your physician uses laboratory services, even if you did not visit Community Hospital for your testing. This could be for blood work, urine samples, pap smears, a biopsy or other samples sent to us to analyze.

In addition to your hospital statement, you may receive another bill from a physician for professional fees associated with services such as radiology, pathology, emergency physician services or anesthesiology. Physicians in these specialties have staff privileges at Community Hospital but do not work for the hospital and therefore, bill separately.

Colorado Indigent Care Propram (CICP)

This is a program sponsored by the state of Colorado. Applicants must be Colorado residents and establish lawful presence in the United States. If you qualify for CICP, you will automatically also qualify for Community Hospital’s Sliding Scale Program.

Qualifying services: Emergency services (facility and physician charges), inpatient care, hospitalist charges and Grand Valley Oncology services.

Required documents include (but are not limited to):

  • Click here for the Financial Assistance Application

  • Medicaid and/or CHP+ denial for every family member who may be eligible

  • Copies of personal and business checking and savings bank statements

  • Copies of all income sources

  • Documentation of U.S. citizenship and Colorado residency

  • Copayments for services range from $0 to $2,480 depending on approved qualification level.


Financial Assistance Policy
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Financial Assistance

Community Hospital will provide, without discrimination, care for emergency medical conditions to individuals regardless of their eligibility for financial assistance or for government assistance. Consistent with our mission to improve the health and quality of life of the individuals we serve, Community Hospital also has two financial assistance programs available for non-emergent care, the Colorado Indigent Care Program and Community Hospital Sliding Scale Program.

We encourage patients to apply for financial assistance and patients with or without insurance are eligible. This assistance is only for use on balances after all other payors have been processed. To qualify, a hospital balance(s) must be $250.00 or greater, a balance at Grand Valley Oncology must be $100.00 or greater.

Completing the application is not a guarantee that you will be approved for financial assistance. We will review the details of your application, which include current income, assets and family size. Be sure to sign the application, provide copies of required documentation and submit the application within 14 days. You will be notified in writing/phone to come in and sign the completed FA application. If you have a payment plan set up you need to continue paying on it.

Financial assistance is not insurance and is not accepted by other health care providers and may not be combined with cash discounts. The type of services you receive determines the financial assistance program you may qualify for. Services excluded from all financial assistance programs include but are not limited to: plastic surgery, dental services & bariatric services.

Community Hospital will accept proof of financial assistance from other facilities. In this instance, patients are required to provide their current financial assistance cards along with a current photo ID.

Financial assistance is not considered to be a substitute for personal responsibility. Patients are expected to cooperate with procedures for obtaining financial assistance, and to contribute to the cost of their care based on their individual ability to pay.

Community Hospital Sliding Scale Program:

This program is solely funded by Community Hospital. There are no residency requirements.

Qualifying services: Emergency (facility and physician charges), inpatient care, hospitalist charges, Grand Valley Oncology services and outpatient services including but not limited to (lab, radiology, surgery, observation stays).

Required documents include (but are not limited to):

  • Click here for the Financial Assistance Application

  • Medicaid and/or CHP+ denial for every family member who may be eligible

  • Copies of personal and business checking and savings bank statements

  • Copies of all income sources

  • Percentages for services range from $0 to 58.5% of balance depending on approved qualification level.

CAAS Site - we are now a CAAS site. You are welcome to visit the Colorado Peak website or you can come to Community Hospital for assistance in applying for Health First Colorado with one of our financial counselors.