Billing & Financial Assistance

Health care billing can be confusing. We are committed to helping you understand the billing process, our financial assistance programs and your insurance benefits. This section of our website has some general billing and financial assistance information that we hope you will find helpful. We are always happy to answer your specific questions.

La facturación de la atención médica puede traer confusiones. Nos comprometemos en ayudarlo a
entender el proceso de facturación, nuestro programa de asistencia financiera y los beneficios de su
seguro. Esta sección de nuestra página web tiene información sobre facturación y asistencia financiera
que esperamos le resulte útil. Siempre estamos dispuestos a responder sus preguntas.

Main Billing Number / Número principal de facturación:
(970) 257-6200

We proudly launched a new electronic medical records (EMR) system February 1, 2021 that includes an improved online patient portal, with new enhanced features. This new system offers patients the option to pay bills online, securely message their physician, view and request appointments and much more! We transitioned our billing services in-house late-February 2021. You can reach the Community Hospital billing department by calling 970-257-6200 or you can mail payments directly to Community Hospital Billing Department at PO Box 1727, Grand Junction, Colorado 81502.

Please do not hesitate to contact our billing department with any questions you may have regarding your account. We are happy to help! We are proudly investing in the health of our patients and we look forward to serving your health care needs.


Quick Links / Accesos rápidos:
Financial Assistance
Financial Assistance in Plain Language
Asistencia financiera – Resumen en lenguaje sencillo:
Financial Assistance Policy
Política de asistencia financiera
Income and Household Size Guidelines
FAP Covered Providers / Proveedores con cobertura bajo el Programa de asistencia financiera de Community Hospital

General Billing Process Information

Información sobre los procesos de facturación general

Itemized statements are available upon request. For more information, please call (970) 257-6200. This is not a bill. However, it is important that you retain this statement for your records and reference.

If you do not have insurance, or your insurance does not provide you with 100 percent coverage for health care services, you will receive a statement of account from Community Hospital for any unpaid balances. The time period for receiving the statement can vary from a few weeks to six months or longer, dependending on the response we receive from your insurance company.

You will receive a statement from Community Hospital when your physician uses laboratory services, even if you did not visit Community Hospital for your testing. This could be for blood work, urine samples, pap smears, a biopsy or other samples sent to us to analyze.

In addition to your hospital statement, you may receive another bill from a physician for professional fees associated with services such as radiology, pathology, or anesthesiology. Physicians in these specialties have staff privileges at Community Hospital but do not work for the hospital and therefore, bill separately.

Colorado Indigent Care Program (CICP)

Programa de atención a indigentes de Colorado (CICP)

This is a program sponsored by the state of Colorado. Applicants must be Colorado residents and establish lawful presence in the United States. If you qualify for CICP, you will automatically also qualify for Community Hospital’s Sliding Scale Program.

Qualifying services: Emergency services (facility and physician charges), inpatient care, hospitalist charges and Grand Valley Oncology services.



Required documents include (but are not limited to):
  • Click here for the Financial Assistance Application

  • Haga clic aquí para la solicitud de asistencia financiera

  • Medicaid and/or CHP+ denial for every family member who may be eligible

  • Copies of personal and business checking and savings bank statements

  • Copies of all income sources

  • Documentation of U.S. citizenship and Colorado residency

  • Copayments for services range from $0 to $2,480 depending on approved qualification level.
    Los niveles de escala variable coinciden con los niveles CICP hasta el nivel I y son descontados



    CAAS Site - we are now a CAAS site. You are welcome to visit the Colorado Peak website or you can come to Community Hospital for assistance in applying for Health First Colorado with one of our financial counselors.

    Financial Assistance

    Asistencia financiera

    Community Hospital will provide, without discrimination, care for emergency medical conditions to individuals regardless of their eligibility for financial assistance or for government assistance. Consistent with our mission to improve the health and quality of life of the individuals we serve, Community Hospital also has two financial assistance programs available for non-emergent care, the Colorado Indigent Care Program and Community Hospital Sliding Scale Program.

    We encourage patients to apply for financial assistance and patients with or without insurance are eligible. This assistance is only for use on balances after all other payors have been processed. To qualify, a hospital balance(s) must be $250.00 or greater, a balance at Grand Valley Oncology must be $100.00 or greater.

    Completing the application is not a guarantee that you will be approved for financial assistance. We will review the details of your application, which include current income, assets and family size. Be sure to sign the application, provide copies of required documentation and submit the application within 14 days. You will be notified in writing/phone to come in and sign the completed FA application. If you have a payment plan set up you need to continue paying on it.

    Financial assistance is not insurance and is not accepted by other health care providers and may not be combined with cash discounts. The type of services you receive determines the financial assistance program you may qualify for. Services excluded from all financial assistance programs include but are not limited to: plastic surgery, dental services & bariatric services.

    Community Hospital will accept proof of financial assistance from other facilities. In this instance, patients are required to provide their current financial assistance cards along with a current photo ID.

    Financial assistance is not considered to be a substitute for personal responsibility. Patients are expected to cooperate with procedures for obtaining financial assistance, and to contribute to the cost of their care based on their individual ability to pay.

    Quick Links / Accesos rápidos:
    Online Payments
    Financial Assistance
    Financial Assistance in Plain Language
    Asistencia financiera – Resumen en lenguaje sencillo:
    Financial Assistance Policy
    Política de asistencia financiera
    Income and Household Size Guidelines
    FAP Covered Providers

    Community Hospital Sliding Scale Program:

    Programa de escala variable de Community Hospital

    This program is solely funded by Community Hospital. There are no residency requirements.

    Qualifying services: emergency (facility and physician charges), inpatient care, hospitalist charges, Grand Valley Oncology services and outpatient services including, but not limited to: lab, radiology, surgery, and observation stays.



    Required documents include (but are not limited to):