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Billing & Financial Services

We are currently experiencing an outage with our online bill pay option due to an external issue with one of our third-party vendors. Please contact the Community Hospital billing department at 970-257-6200 to make a secure payment. We sincerely apologize for any inconvenience this may cause.

Contact the Community Hospital Billing Department:

  • Phone: 970-257-6200
  • Address: 703 23 2/10 Road, Grand Junction, CO 81505
  • Mailing Address: PO Box 1727, Grand Junction, Colorado 81502

We are committed to helping you understand the billing process, our financial assistance programs and your insurance benefits. This section of our website has some general billing and financial assistance information that we hope you will find helpful. We are always happy to answer your specific questions.

Nos comprometemos en ayudarlo a entender el proceso de facturación, nuestro programa de asistencia financiera y los beneficios de su seguro. Esta sección de nuestra página web tiene información sobre facturación y asistencia financieraque esperamos le resulte útil. Siempre estamos dispuestos a responder sus preguntas.

Learn about Hospital Discounted Care

Download Hospital Discounted Care billing application

We proudly launched a new electronic medical records (EMR) system on February 1, 2021. that includes an improved online patient portal, with new enhanced features. This new system offers patients the option to pay bills online, securely message their physician, view and request appointments and much more! We transitioned our billing services in-house February 2021. 

Please do not hesitate to contact our billing department with any questions you may have regarding your account. We are happy to help! We are proudly investing in the health of our patients and we look forward to serving your health care needs.

General Billing Process Information

Información sobre los procesos de facturación general

Itemized statements are available upon request. For more information, please call (970) 257-6200. This is not a bill. However, it is important that you retain this statement for your records and reference.

If you do not have insurance, or your insurance does not provide you with 100 percent coverage for health care services, you will receive a statement of account from Community Hospital for any unpaid balances. The time period for receiving the statement can vary from a few weeks to six months or longer, depending on the response we receive from your insurance company.

You will receive a statement from Community Hospital when your physician uses laboratory services, even if you did not visit Community Hospital for your testing. This could be for blood work, urine samples, pap smears, a biopsy or other samples sent to us to analyze.

In addition to your hospital statement, you may receive another bill from a physician for professional fees associated with services such as radiology, pathology, or anesthesiology. Physicians in these specialties have staff privileges at Community Hospital but do not work for the hospital and therefore, bill separately.

Financial Assistance

Asistencia financiera

Community Hospital will provide, without discrimination, care for emergency medical conditions to individuals regardless of their eligibility for financial assistance or for government assistance. Consistent with our mission to improve the health and quality of life of the individuals we serve, Community Hospital also has two financial assistance programs available for non-emergent care, the Colorado Indigent Care Program and Community Hospital Sliding Scale Program.

We encourage patients to apply for financial assistance and patients with or without insurance are eligible. This assistance is only for use on balances after all other payors have been processed. To qualify, a hospital balance(s) must be $250.00 or greater, a balance at Grand Valley Oncology must be $100.00 or greater.

Completing the application is not a guarantee that you will be approved for financial assistance. We will review the details of your application, which include current income, assets and family size. Be sure to sign the application, provide copies of required documentation and submit the application within 14 days. You will be notified in writing/phone to come in and sign the completed FA application. If you have a payment plan set up you need to continue paying on it.

Financial assistance is not insurance and is not accepted by other health care providers and may not be combined with cash discounts. The type of services you receive determines the financial assistance program you may qualify for. Services excluded from all financial assistance programs include but are not limited to: plastic surgery, dental services & bariatric services.
Community Hospital will accept proof of financial assistance from other facilities. In this instance, patients are required to provide their current financial assistance cards along with a current photo ID.

Financial assistance is not considered to be a substitute for personal responsibility. Patients are expected to cooperate with procedures for obtaining financial assistance, and to contribute to the cost of their care based on their individual ability to pay.

Colorado Indigent Care Program (CICP)

Programa de atención a indigentes de Colorado (CICP)

This is a program sponsored by the state of Colorado. Applicants must be Colorado residents and establish lawful presence in the United States. If you qualify for CICP, you will automatically also qualify for Community Hospital’s Sliding Scale Program.

Qualifying services: Emergency services (facility and physician charges), inpatient care, hospitalist charges and Grand Valley Oncology services.

Income and household size guidelines:

Required documents include (but are not limited to):

  • Financial Assistance Application
  • Haga clic aquí para la solicitud de asistencia financiera
  • Valid Colorado driver's license/picture ID for each member over 18 years old
  • Birth Certificate for all children under the age of 18 years old
  • Social Security card for each family member
  • Copy of all health insurance cards (front and back)
  • Medicaid and/or CHP+ denial for every family member who may be eligible
  • Proof of most current income for the past 30 days
  • Self-employed need to provide profit and loss ledger and current tax return
  • Personal current Federal tax return (1040) with W-2
  • Complete financial statement (that will be provided to you)
  • Copies of personal and business checking and savings bank statements
  • Mortgage statement/rent agreement

Los niveles de escala variable coinciden con los niveles CICP hasta el nivel I y son descontados 

CAAS Site 

We are now a CAAS site. You are welcome to visit the Colorado Peak website or you can come to Community Hospital for assistance in applying for Health First Colorado with one of our financial counselors.

Community Hospital Sliding Scale Program:

Programa de escala variable de Community Hospital

This program is solely funded by Community Hospital. There are no residency requirements.

Qualifying services: emergency (facility and physician charges), inpatient care, hospitalist charges, Grand Valley Oncology services and outpatient services including, but not limited to: lab, radiology, surgery, and observation stays.

Sliding scale income and household size guidelines:

Required documents include (but are not limited to):