Guide to Patient Services

Community Hospital is dedicated to meeting your needs, keeping you safe, and making your stay with us as comfortable as possible. Our goal is to provide our patients with the highest-quality medical care, should we fail to meet your expectations, we encourage you to talk to us to assure your concerns are heard and that action is taken to resolve them.

Patient Services

If you are staying overnight with us, you will be provided a Patient Health Record Book. We believe that our patients have the need and the right to be informed about their health and health care. This book contains valuable information that we believe you will find useful during your visit.

For more information, you can view our entire Guide to Patient Services.

Infection Control Information

At Community Hospital, we are committed to providing you with the best health care. We are working hard to protect you from infection while you are in the hospital and to protect you from infection after you go home.

Grievance Process

What should you do if I have a concern or are dissatisfied with something?
The most important thing you can do is to let us know. Talk to your nurse or others involved in your care. They will do their best to help you resolve your concern or find someone who can assist you.

If you feel that those providing your care have not satisfactorily addressed your concerns, contact the department leader or patient advocate at (970) 256-6291 for assistance.

The hospital has a formal grievance process. The Grievance Committee will be convened and complete an investigation. They will provide you with the investigation results within seven business days. If you are not satisfied with the report of the Grievance Committee, you may refer the problem, in writing, to:
Colorado Dept. of Public Health and the Environment, Health Facilities Division
4300 Cherry Creek Drive, South,Denver, CO 80246-1530
Attention: Complaints Department
For more information call (800) 886-7689

Problems may also be referred to:
The Joint Commission, (800) 994-6610, Joint Commission

Chaplain Services

We believe that the healing process demands attention to the spiritual, as well as the physical and emotional needs of each patient. Community Hospital’s non-denominational chaplains are available, regardless of your religious affiliation. If you would like to talk to one of our chaplains, please call 256-6258, contact the patient advocate, or ask any employee to contact the chaplain on your behalf.

Interpretation Services

A translator can be provided for any patient if needed. Please contact the patient advocate at (970) 256-6291.

Patient Advocate Services

Hospitalization and illness can be very stressful and disruptive for the patient, their family and friends. It is normal for you to experience emotions that may make it difficult for you to express your needs and concerns. There are occasions when you may need someone other than the care staff to speak for you.

Our patient advocate serves as a liaison between patients, their care team, and the hospital. They listen to your concerns, respond to complaints, explain hospital policies and procedures, and provide information on community services and insurance coverage.

The advocate’s responsibility is to ensure that patient and family issues and concerns are heard and addressed appropriately and as quickly as possible. They coordinate, investigate, and work to resolve patient and family concerns or grievances by providing a formal mechanism for investigating patient complaints and follow-up with hospital staff to facilitate the resolution. Their goal is to resolve conflicts to maximize quality patient care so the patient’s stay can be purely focused on their recovery.

The patient advocate may be contacted at (970) 256-6291, by email at salfstad@gjhosp.org.

Ethics Committee

The rapid advancement of medical technology and treatment has led to situations that can perplex even the most knowledgeable and most compassionate among us.
Ethical concerns and issues faced by patients and their families have become complex.

With so many new technologies and new choices, it is sometimes difficult to know whether we are making the decision that is best for our loved one.

Fortunately, Community Hospital’s Ethics Committee can help by offering information and assistance.
Community Hospital’s Ethics Committee is made up of healthcare providers and community representatives who are committed to high quality healthcare being provided to all patients:
  1. Physicians from various specialties
  2. Hospital senior management
  3. Hospital chaplains
  4. Professionals committed to social work, patient rights, advance directives, intensive care, and organ/tissue donation.

Supportive Consultation
The Ethics Committee is available to assist patients and their families if they are having difficulty determining the right choices.

A consultation with representatives of the committee may help all participants to better understand what the choices are and to clarify the values involved in the decision. The ethics consultation group serves as a sounding board.

Consultations are confidential and advisory. A patient and family’s right to privacy and sensitive treatment of their concerns is always respected.

What Can You Do as a Patient?
The following are ways you can be prepared to make hard healthcare decisions:
  1. Have a patient/physician conversation about what your choices for treatment and what your values are.
  2. Discuss and prepare Medical Advance Directives, such as a Medical Durable Power of Attorney.
  3. Attend Community Hospital ethics educational programs.
  4. Attend public forums and presentations on bio-medical ethics issues and debates.
  5. The public library, Community Hospital’s website, and the Internet have helpful publications for all levels of interest.

    1. Request an Ethics Committee consult by speaking to any staff member, or by contacting the Patient Advocate at 970 256 6291.

Colorado Advance Directives

The Colorado Advance Directives Consortium (CADC) is an informal organization of professionals in health care, senior services, law, and ethics dedicated to improving the tools and processes for healthcare decision making in Colorado.

Click here to learn more about Advance Directives in Colorado and MOST form (Medical Orders for Scope of Treatment).