If you are staying overnight with us, you will be provided a Patient Health Record Book. We believe that our patients have the need and the right to be informed about their health and health care. This book contains valuable information that we believe you will find useful during your visit.
For more information, you can view our Guide to Patient Services
What should you do if I have a concern or are dissatisfied with something?
The most important thing you can do is to let us know. Talk to your nurse or others involved in your care. They will do their best to help you resolve your concern or find someone who can assist you.
If you feel that those providing your care have not satisfactorily addressed your concerns, contact the department leader or patient advocate at (970) 644-3154 for assistance.
The hospital has a formal grievance process. The Grievance Committee will be convened and complete an investigation. They will provide you a response within seven business days. If you are not satisfied with the report of the Grievance Committee, you may request that your concern be escalated to the president and CEO of the hospital or you may refer the problem, in writing, to:
Colorado Dept. of Public Health and the Environment, Health Facilities Division
4300 Cherry Creek Drive, South, Denver, CO 80246-1530
Attention: Complaints Department
For more information call (800) 886-7689
Problems may also be referred to:
The Joint Commission, (800) 994-6610, Joint Commission