Guide to Patient Services

Community Hospital is dedicated to meeting your needs, keeping you safe, and making your stay with us as comfortable as possible. Our goal is to provide our patients with the highest-quality medical care. If we do not meet your expectations, we encourage you to talk to us to assure your concerns are heard and that action is taken to resolve them.

Patient Services

If you are staying overnight with us, you will be provided a Patient Health Record Book. We believe that our patients have the need and the right to be informed about their health and health care. This book contains valuable information that we believe you will find useful during your visit.

For more information, you can view our Guide to Patient Services.

Infection Control Information

At Community Hospital, we are committed to providing you with the best health care. We are working hard to protect you from infection while you are in the hospital and to protect you from infection after you go home.

Grievance Process

What should you do if I have a concern or are dissatisfied with something?
The most important thing you can do is to let us know. Talk to your nurse or others involved in your care. They will do their best to help you resolve your concern or find someone who can assist you.

If you feel that those providing your care have not satisfactorily addressed your concerns, contact the department leader or patient advocate at (970) 644-3154 for assistance.

The hospital has a formal grievance process. The Grievance Committee will be convened and complete an investigation. They will provide you a response within seven business days. If you are not satisfied with the report of the Grievance Committee, you may request that your concern be escalated to the president and CEO of the hospital or you may refer the problem, in writing, to:
Colorado Dept. of Public Health and the Environment, Health Facilities Division
4300 Cherry Creek Drive, South, Denver, CO 80246-1530
Attention: Complaints Department
For more information call (800) 886-7689

Problems may also be referred to:
The Joint Commission, (800) 994-6610, Joint Commission

Interpretation Services

An interpreter can be provided for any patient if needed. Please make your needs known to any staff member or contact the patient advocate at (970) 644-3154.

Patient Advocate Services

Hospitalization and illness can be very stressful and disruptive for the patient, their family and friends. It is normal for you to experience emotions that may make it difficult for you to express your needs and concerns. There are occasions when you may need someone other than the care staff to speak for you.

Our patient advocate serves as a liaison between patients, their care team and the hospital. The advocate listens to your concerns, responds to complaints, explains hospital policies and procedures and provides information.

The advocate’s responsibility is to ensure that patient and family issues and concerns are heard and addressed appropriately and as quickly as possible. The advocate coordinates, investigates, and works to resolve patient and family concerns or grievances by providing a formal mechanism for investigating patient complaints and follow-up with hospital staff to facilitate the resolution. The advocate's goal is to resolve conflicts to maximize quality patient care so the patient’s stay can be purely focused on their recovery.

The patient advocate may be contacted at (970) 644-3154, by email at eeng@gjhosp.org.

Ethics Committee

The rapid advancement of medical technology and treatment has led to situations that can perplex even the most knowledgeable and most compassionate among us.
Ethical concerns and issues faced by patients and their families have become complex.

Click here to learn more about our Ethics Committee.

Colorado Advance Directives

Click here to visit our healthcare decisions page.

Click here to learn more about Advance Directives in Colorado and MOST form (Medical Orders for Scope of Treatment).

Chaplain Services

We believe that the healing process demands attention to the spiritual, as well as the physical and emotional needs of each patient. Community Hospital’s non-denominational chaplains are available, regardless of your religious affiliation. If you would like to talk to one of our chaplains, please ask any employee to contact a chaplain on your behalf.

Compliance

Compliance Hotline: 877-437-7448